Customer Support

Order Questions

• Tax Exempt Orders and Tax Exempt Accounts
• Item is Out of Stock Available for Backorder
• Credit Card Decline Troubleshooting
• Requesting a Quote
• What is the price currency used on Sportsmith.com?
• Why buy from Sportsmith?
• See all 13 articles

Shipping Questions

• Freight Forwarder Information
• Shipping Rates, How Much is Shipping?
• Shipping to a Military Address
• Canada and other International Orders
• Restrictions on Free Shipping Offers
• My order never arrived, what do I do?
• See all 21 articles

Account Questions

• How To Reset Your Sportsmith Website Password
• When Will My Credit Card be Charged?
• What if I Have Multiple Locations?
• Can I Use More Than One Form of Payment Per Order?
• Troubleshooting Payment Errors During Checkout
• I Forgot My Password, What Do I Do?
• See all 12 articles

Shopping Help

• Searching Sportsmith with an Equipment Model or Serial Number
• Searching Parts to Repair Your Fitness Equipment on Our Site
• Catalog Request
• How to Find Serial Number on Fitness Equipment

International Orders

• Shipping to Canada
• Do I Pay Customs, Duties, and Taxes?
• How Will You Ship My International Order?

FAQ

• Fitness Equipment Repairs: Find a Technician or Service Company
• What Size is this Part?
• Do You Offer Discounts?
• What is the Difference Between Cleaning, Antibacterial/Sanitizing, & Disinfecting Wipes?