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  1. Sportsmith
  2. Customer Support

Customer Support

Order Questions

  • Tax Exempt Orders and Tax Exempt Accounts
  • Item is Out of Stock Available for Backorder
  • Credit Card Decline Troubleshooting
  • Requesting a Quote
  • What is the price currency used on Sportsmith.com?
  • Why buy from Sportsmith?
  • See all 13 articles

Shipping Questions

  • Freight Forwarder Information
  • Shipping Rates, How Much is Shipping?
  • Shipping to a Military Address
  • Canada and other International Orders
  • Restrictions on Free Shipping Offers
  • My order never arrived, what do I do?
  • See all 21 articles

Account Questions

  • How To Reset Your Sportsmith Website Password
  • When Will My Credit Card be Charged?
  • What if I Have Multiple Locations?
  • Can I Use More Than One Form of Payment Per Order?
  • Troubleshooting Payment Errors During Checkout
  • I Forgot My Password, What Do I Do?
  • See all 12 articles

Shopping Help

  • Searching Sportsmith with an Equipment Model or Serial Number
  • Searching Parts to Repair Your Fitness Equipment on Our Site
  • Catalog Request
  • How to Find Serial Number on Fitness Equipment

International Orders

  • Shipping to Canada
  • Do I Pay Customs, Duties, and Taxes?
  • How Will You Ship My International Order?

FAQ

  • Fitness Equipment Repairs: Find a Technician or Service Company
  • What Size is this Part?
  • Do You Offer Discounts?
  • What is the Difference Between Cleaning, Antibacterial/Sanitizing, & Disinfecting Wipes?

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